Evolved Document Processing in a major European organization for human rights

Our customer is an EU institution that works to promote good administration at EU level. It investigates complaints about maladministration in the institutions and bodies of the European Union, as well as proactively looking into broader systemic issues. It is entitled to receive and investigate complaints from EU citizens, businesses and organisations, and from anyone residing or having their registered office in an EU country.

Their office needed to design and implement a system that will be used to create a collaborative environment for document sharing, to unify all departments and their representatives into a unique information system, regardless of their geographical locations.

The result was a simple yet powerful tool for communication and collaboration within the institution, which enhanced workforce productivity, staff engagement, fostered peer-to-peer collaboration and improved information processing. This, in turn, increased the quality of public services and ensured transparency of the decision-making process.

The first step is to get to know each other, for us to discover your challenges and for you to find out how our digital strategy and technology can help your organisation transform and perform.